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This position is responsible for identification of customer needs, the design, and proposal of value added solutions for customers that maximize the customer’s energy savings, return on investment and Horizon profit. The Energy Engineer is Horizon’s primary technical support for Mechanical Energy Solutions including energy system design and trouble shooting assistance. This position provides energy engineering and value added solutions to Horizon customers, installation technicians, and outside sales.
Manage customer relationships by understanding customer requirements and meeting their expectations while adhering to Horizon policies and procedures. Respond quickly, efficiently and accurately to customer inquiries, complaints, requests and needs. Proactively monitor customer transactions by anticipating and preventing issues and following up on open issues and communicating effectively. Responsible for maximizing sales and gross margin through pricing, vendor pricing, up selling and cross selling where product knowledge is necessary. Establish and maintain relationships and gain feedback from internal and external customers.
Overall responsibility for the sales and sales support performance, contribution and gross and net profit for assigned groups and programs. Responsible for the management, implementation and growth of Sales and Corporate initiatives. Lead and manage the implementation of product and solution marketing initiatives and activities; provide optimum sales and profit results within assigned functions and departments. Participate in the Business Unit(s) Management Team; provide leadership with the development, communication, and implementation of overall company vision, values, goals and initiatives.
Develop, plan, manage, and integrate the inside sales, sales support and operations support functions and implementation activities associated with the execution of the local strategic sales plan and programs, within one or more Branch Offices. In collaboration and partnership with Sales Management, this position has overall responsibility and accountability for driving profitable sales growth, customer service and customer retention.
Participate in the evaluation and enhancement of processes, procedures, systems and programs that positively impact profitability, customer and employee satisfaction and retention. Recommend, design and/or assist with the implementation of changes that foster an environment of continuous improvement increased effectiveness, profitability and increased customer and employee satisfaction.
Independently execute inside/telephone sales, marketing and customer order support efforts for specific Horizon products and/or services within an assigned customer group or geography with the objective of increased sales, gross and net profit and a high level of customer service and support.
The Customer Relationship Manager (CRM) Administrator will Serve as a technical subject matter expert participating in the implementation, maintenance, and ongoing support of the Customer Relationship Management (CRM) solution Tour de Force (TDF). This position will be responsible for the integrity of the information in TDF. The CRM Administrator will review all changes, ensure compliance, troubleshoot issues, improve existing and create new processes and integrations, help with implementation of features and testing of TDF. This position will also educate and train new and existing users on TDF.
The Product Marketing Manager (PMM) is responsible for B2B product definition, planning, and content creation for Horizon’s electrical, automation, industrial, energy, and safety products and services.
This position will create innovative marketing tools and materials that demonstrate value, drive top line growth and differentiation Horizon while driving customer interest and sales utilizing a variety of formats including but not limited to commerce website, social media, e-books and blogs.
The Product Marketing Manager is responsible for continually gathering and analyzing data from external and internal sources and use this data to create, maintain and evolve our product roadmap.
The Content Marketing Manager is responsible for developing and supporting Horizon Solutions digital content by creating and implementing robust content plans and campaigns to increase engagement, website visitors, as well as drive leads into the sales funnel. Compose and design content including: website and commerce content, landing pages for gated content, blog posts, newsletters, eBooks, infographics, case studies, white papers, collateral, events, videos, podcasts, eLearning, webinars, social media, etc. Utilize creative and analytical marketing skills to uncovering meaningful insights and driving growth. Effectively package B2B content across a variety of channels and formats, managing digital assets, scheduling, publication, and distribution of assets.
The Manufacturing and Supply Chain Specialist has overall responsibility and accountability for leading, developing, planning, selling and managing the implementation activities of Horizon’s Manufacturing Services. Responsible and accountable for the project management, implementation and monitoring of services projects from initiation through delivery; ensuring that projects are completed on schedule, within budget and meet Horizon’s customers’ needs and requirements.
Develop and manage customer relationships directly, as well as indirectly, through outside sales support staff. Provide technical services; value added solutions, product pricing and availability directly to customers as well as to customers via other Horizon personnel. Responsible to effectively qualify and disqualify opportunities and communicating those decisions to Horizon staff and customers directly.
Responsible and accountable for the day to day supervision and performance of Horizon’s Central Distribution Center (CDC) assigned operations and staff including materials management, staff training, development and management, customer relations, logistics, transportation and safety. Plan and supervise daily activities of assigned staff for the receiving, storage, fulfillment, and delivery of products and execution of services to Horizon’s customers and branches. Assist with the development and administer continuous improvement programs and make recommendations for opportunities to improve customer service, operational efficiency, and expense control. Responsible for maintaining a safe work environment and the safety of CDC personnel and materials.
THIS IS A SECOND SHIFT OPENING - 1:00pm to 9:30pm
*** This position is with Agile Manufacturing ***
The Electrical Panel Builder is responsible for precise fabrication of high quality electrical panels using panel drawings, schematics and hand tools to effectively complete product assembly to exact specifications.
The Construction Inside Sales Representative will manage customer relationships directly with product specification and selection, establish and negotiate customer pricing and product availability.
In partnership with other Horizon resources, clarify, research and resolve and/or coordinate resolution of customer order changes and inquiries, complaints and problems; shipment status inquiries and changes, customer and vendor returns/repairs and order expediting.
Implement sales and marketing plans, coordinate and implement the inside/telephone sales and marketing efforts for contractor electrical products and services with the objective of increased sales, gross and net profit and exceptional customer service.
Proactively pursue and develop opportunities to quote and provide value engineering for specific Horizon products and/or services within the Contractor Market and with a technical focus on Lighting and Lighting Control products within the Albany geography. This position has the objective of increased sales, gross and net profit as well as exception customer service and solutions. Understand and coordinate customer, vendor and Horizon’s needs and resources to competitively quote and sell technical solutions that maximize Horizon product offerings, services and technical support services and provide added value to customers.
Develop competitive quotes from customer specifications and/or bill of material. Consult with contractors/customers and/or outside sales to develop bill of material, provide value engineering solutions and alternatives for bill of material.
Clarify research and resolve and/or coordinate resolution of customer order changes and inquiries, complaints and problems; shipment status inquiries and changes, customer and vendor returns/repairs and order expediting. Provide follow-up and communicate resolution to customer, vendor, and internal personnel.