Horizon Solutions, LLC

Job Locations US-MA-Holyoke | US-NY-Altamont
Job Title
Automation Specialist-PLC
Job ID
Regular Full-Time

Primary Functions

Responsible for technical support and marketing of Horizon’s Programmable Logic Controller (PLC) and HMI Software with the objective of increased sales, gross and net profit and exceptional customer service.


Automation Specialists must analyze and identify market and customer needs; design and sell solutions that maximize Horizon’s Automation Product Offerings, Services and Technical Support Services.


The Automation Specialist is Horizon’s primary technical support for assigned products, and in person applications, system design, start-up and trouble shooting assistance.  Provide technical consultation and assistance to customers and Horizon outside sales staff and will research solutions/technical questions with product vendors.


Develop and maintain an in-depth knowledge of all automation product lines, with a focus on Rockwell Automation products, Programmable Logic Controller (PLC), with the desire and ability to add value to the customer’s processes.  Introduce new products and tools, demonstrate features, advantages and benefits and answer customer questions regarding product applications and pricing.


The Automation Specialist will develop and manage customer relationships directly, as well as indirectly, through outside sales support staff.  The Specialist will provide technical services; value added solutions, product pricing and availability directly to customers as well as to customers via other Horizon personnel.

Major Duties & Responsibilities

  • Functions in partnership with the Account Management and Inside Sales staff to differentiate Horizon through superior Technical Solutions, Training and Added Value for our customers
  • Support and participate in implementing proactive sales strategies, business development plans and marketing programs/goals, both short and long range, that provide profit growth and expansion of company product and/or services in the assigned markets.
  • Via written and/or verbal customer consultation; Identify customer needs and Horizon product specifications, services and solutions.  Make recommendations with a technical basis, to design specifications and insuring product compatibility with customer’s proposed application.
  • Analyze and identify market and customer needs; determine appropriate product and application solutions, propose, coordinate and implement solutions.
  • Design and sell solutions that maximize Horizon product offerings, services and technical support services.
  • Prepare quotations, project plans, schedules and determine pricing to meet customer needs.
  • Act as Horizon’s primary customer technical support representative and liaison to initiate and develop mutually beneficial, long-term relationships with existing customers and prospective new customers.
  • Provide Product, Application and Project Management Expertise to grow Horizon's market share within the Automation/Electrical Markets.
  • Participates in customer contract negotiations and renewal, quotations, pricing, delivery and billing/payment consistent with Horizon standards.
  • Monitor competitive trends and activity within the customer base/territory and make recommendations for competitively superior programs, services, contracts and pricing.


  • Must have and maintain a thorough knowledge of electrical engineering principles with a focus on Programmable Logic Controllers and HMI Software and their applications in a variety of customer markets.  Rockwell product knowledge and experience preferred.
  • Understanding of the Consultative Sales Process for Technical Products and previous sales or direct sales support experience required.  Experience with value added selling process strongly preferred.
  • Ability to influence and negotiate with a wide variety of individuals required; broad understanding of business processes, systems and structures preferred.  Ability to plan and prioritize tasks and the ability to use business system software to retrieve and update information.
  • Bachelor’s degree or equivalent combination of education and experience in Engineering, Marketing, Business Administration/Mgmt desirable.
  • Must have and maintain a valid driver’s license.

Horizon Solutions is an Equal Employment Opportunity Employer and fully supports Affirmative Action.


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