• Sales Support Representative

    Job Locations US-NY-Guilderland Center
    Job ID
    Regular Full-Time
    Customer Service/Support
  • Primary Functions

    Do you have technical aptitude? Are you looking for a position that will challenge you and allow you to grow? If so, please keep reading about Horizon's Sales and Support position that is currently open!


    This position will be responsible for:

    • Managing customer relationships by understanding customer requirements and meeting their expectations while adhering to Horizon policies and procedures
    • Responding quickly, efficiently and accurately to customer inquiries, complaints, requests and needs
    • Pro-actively monitor customer transactions by anticipating and preventing issues and following up on open issues and communicating effectively
    • Maximizing sales and gross margin through pricing, vendor pricing, up selling and cross selling where product knowledge is necessary
    • Establishing and maintain relationships and gain feedback from internal and external customers



    Major Duties & Responsibilities

    • Develop and process, orders, returns and consistently follow up on delivery of orders to meet customer requirements and maximize Horizon profit and continued long-term relationship with customer. Determine product availability and appropriate delivery method based on customer needs and cost-effective delivery. Locate, negotiate price/delivery and purchase of non-stock products to fulfill customer needs
    • Utilize Horizon business system following prescribed processes and procedures. Process orders within systems, provide customer confirmation of status and monitor vendor commitments for compliance. Maintain documentation of all support related information in business system
    • Monitor all aspects of sale including back orders, non-conformance and resolution reports. Track customer commitments communicate potential problems and changes with customers; pro-actively identify and resolve problems effecting customer satisfaction and/or Horizon profit
    • Provide regular and continuous communication with Account Managers, Inside Sales Representatives, Credit, and CDC personnel to ensure the coordination of Horizon support services
    • Develop and maintain knowledge of products. Attend training as required to keep current with products, technologies and service excellence related skills
    • Monitor operating unit sales and gross profit in relation to sales and marketing plans and budgets, forecasts, marketing programs and specific initiatives. Participate in contract negotiations and renewal, quotations, pricing, delivery and billing/payment consistent with Horizon standards


    • Associates degree or equivalent combination of education and experience in a technical discipline preferred
    • Strong communication, negotiation and teamwork skills; ability to work independently and prioritize tasks; strong attention to detail and analytical ability required
    • Ability to manage a high-volume workload within a deadline driven environment and to determine level of complexity of solutions for the customer and escalate calls as necessary
    • Knowledge and/or experience in the direct telephone customer support or selling process
    • Education or experience in a technical field or within a technical sales group preferred
    • Previous experience determining customer pricing preferred
    • Knowledge of features, benefits and use/application of broad range of Horizon products would be an asset



    Horizon Solutions is an Equal Employment Opportunity Employer and fully supports Affirmative Action.



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