• Customer Service Representative

    Job Locations US-NY-Guilderland Center
    Job ID
    Regular Full-Time
    Customer Service/Support
  • Primary Functions

    Do you have technical aptitude? Are you looking for a position that will challenge you and allow you to grow? If so, please keep reading about Horizon's Sales and Support position that is currently open!

    Major Duties & Responsibilities

    Managing customer relationships by understanding customer requirements and meeting their expectations while adhering to Horizon policies and procedures.
    Responding quickly, efficiently and accurately to customer inquiries, complaints, requests and needs.

    Proactively monitor customer transactions by anticipating and preventing issues and following up on open issues and communicating effectively.

    Maximizing sales and gross margin through pricing, vendor pricing, up selling and cross selling where product knowledge is necessary.

    Establishing and maintain relationships and gain feedback from internal and external customers.


    • Associates degree or equivalent education in a technical discipline is preferred. Knowledge of features, benefits and use/application of broad range of Horizon Electrical products.
    • Knowledge and/or experience in the direct telephone customer selling process and techniques; including the ability to close sales.
    • Ability to determine and negotiate product cost and customer pricing. Strong communication, negotiation and teamwork skills; ability to work independently and prioritize tasks; strong attention to detail and analytical ability required.
    • Ability to manage a high volume workload within a deadline driven environment and to determine level of complexity of solutions for the customer and escalate calls as necessary.
    • Technical knowledge of Horizon products and product applications; product design, installation and maintenance with a technical background preferred.


    Horizon Solutions is an Equal Employment Opportunity Employer and fully supports Affirmative Action.



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